Privacy Policy
As an operator of long-day care facilities in South Australia the company Treehouse Early Learning Centres (ABN 29 656 589 249) maintains operations. The term “Treehouse Early Learning Centres” and its variations like “we” and “our” appear throughout this Privacy Policy to refer to the entity.
The Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth) determine how Treehouse Early Learning Centres operates. The purpose of this APP framework is to protect personal privacy while ensuring information confidentiality through its control over data collection as well as its usage and disclosure and management processes. The Law considers personal information to be any information which identifies particular persons or can lead to their reasonable identification.
The policy establishes guidelines about the types of personal information we keep as well as our potential uses for it and the entities with whom we would share it. You can reach us through specific methods that are described in this document regarding any problems with your personal data.
We obtain personal data but why do we need it?
Our organization obtains personal information for three functions: understanding requirements and providing service and meeting operational needs and satisfying legal obligations. We collect this information from families, service-enrolled children and employees and job seekers.
Which type of personal information do we obtain?
Among the personal data we collect you will find contact details (your name, address, email address, fax number, and phone number) together with bank account and credit card information and CRN numbers as well as emergency contact information.
Our business operations occasionally call for gathering sensitive information. More information exists in the below section titled “Sensitive information is subject to greater restrictions.”
The sharing of personal information occurs when people fill out forms (both online and physical) and during email communication as well as phone discussions and direct meetings and interview sessions.
Some situations allow you to contact Treehouse Early Learning Centres by using pseudonyms while keeping your identity undisclosed. We cannot deliver your requested service but will serve you if you let us obtain necessary information to fulfill requests or Treehouse Early Learning Centres’ event participation.
The management team at Treehouse Early Learning Centres possesses permission to use and disclose your personal data in diverse ways.
The primary goal for Treehouse Early Learning Centres to use and disclose your personal information is data collection and the reasonable secondarily related reasons associated with data collection. They can also use your data with permission or when other Privacy Act provisions allow it.
Your personal information may generally be used and disclosed by Treehouse Early Learning Centres for a variety of reasons, such as: delivering the services you have requested;
- Providing response to your queries or comments enables us to follow the operational guidelines of Treehouse Early Learning Centres.
- The company will transmit any requested publications together with communications that appear interesting to your profile status.
- Our organization will notify you about changes in our practices and offerings and events and initiatives that could interest you.
Giving out personal data to other parties
The personal information at Treehouse Early Learning Centres can be shared with government authorities and legislative bodies as well as external service providers that facilitate payment processing through credit card or direct debit payment methods. We will expose your personal information when the above-described reasons demand it.
Personal information is shared by Treehouse Early Learning Centres if the law both authorizes and requires it or if disclosure is essential to protect life health and safety but also when the Privacy Act gives explicit permission. Your personal details remain protected because we at Genesis Care never give out or license them to outside organizations.
More limitations apply to sensitive information.
Among the collected data there exist sensitive elements including personal opinions or health and ethnic/racial information and religious beliefs which fall under personal data categories.
The primary collection purpose enables Treehouse Early Learning Centres to reveal and share your sensitive information through their authorized collection outlets including reasonably projected secondary purposes which directly relate to the main collection purpose as well as certain cases permitted by the Privacy Act (authorization through legislation and risk prevention for life health or safety threats).
Protection and administration of private data
Treehouse Early Learning Centres will take appropriate precautions to guard against loss, misuse, and
unauthorized access, alteration, or disclosure of the personal data we have on file. We accomplish this
in a number of ways:
- Restricting physical access to our facilities;
- Restricting access to the data we gather about you (for example, granting access only to those employees who require it to conduct business);
- Requiring third-party providers to implement appropriate security measures to protect personal data; and
- Implementing procedural, electronic, and physical safeguards in accordance with industry standards.
Treehouse Early Learning Centres will take reasonable measures to erase or permanently de-identify
your personal information if we no longer need it and are not obligated by law to keep it.
Accessing the information, we hold about you
You might be able to get a copy of the personal data we have on file about you under the APPs. In this respect, the APPs grant you some exceptions to your rights. Please get in touch with us in writing to request access to this data. You will need to confirm your identification and let us know what information you need. To cover the cost of confirming the application and finding, retrieving, examining, and copying any required materials, we might impose a fee.
Changing your personal data
We work hard to make sure the personal data we have on file about you is correct, comprehensive, and current. If you think the information we have about you needs to be updated or is inaccurate, please get in touch with Treehouse Early Learning Centres at the number listed below.
Information transmission abroad
No personal data is transferred elsewhere.
Modifications to this Policy
We will periodically review this Privacy Policy to reflect evolving laws and technology, modifications to our business operations and procedures, and shifts in the business environment. This Privacy Policy’s most recent version can be found in our Policies and Procedures Manual.
Complaints
You can file a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au.), Australia’s privacy regulator, or you can use our internal complaints process to voice your concerns if you believe we have violated your legal rights or applicable privacy laws.
The following is how we will handle complaints:
Step 1: Inform us
Please contact our Privacy Officer (contact information is provided below) if you would like to file a complaint.
Step 2: Complaint Inquiry
Our Privacy Officer will look into your complaint.
Within a fair amount of time, you will receive a written answer to your complaint.
Contact OAIC in step three.
We anticipate that our processes will address your complaint in a fair and timely manner. But if you’re still not happy, you can also get in touch with the Office of the Australian Information Commissioner by doing the following:
Australian Information Commissioner’s Office (OAIC)
Written complaints are required.
Office of the Australian Information Commissioner, Director of Compliance, GPO Box 5218, Sydney, New South Wales 2001
www.oaic.gov.au.
Get in touch with us
Our Privacy Officer can be reached at: for any grievances or contact regarding this policy. Treehouse Early Learning Centres Pty Ltd, 2 Balmoral St, Hillcrest SA 5086
The Privacy Officer’s email address is Info@treehouse-childcare.com.au.
We will make an effort to reply to any emails and complaints as soon as possible.